"What's really atrocious is if you phone the visa help line, or even the escalated visa line, it just says they are busy on a recorded message and ignores you."
“When I see vulnerable people, I always feel that my pot of money can do more for them than it can for me, so it’s better spent on them.It’s purely about helping fellow human beings.'
The UK government has found itself "somewhere between Orwellian and Kafkaesque", Liverpool Echo reporter Liam Thorp said.
He said people in the city have been forced to collect wood so they can cook on a fire and gather snow to melt for water.
"Our car is our home now. We're hoping the visa will be approved."
The transport secretary couldn't cover up the fact that Britain is becoming increasingly isolated in its response to the refugee crisis.
"Utterly heartbreaking", tweeted Gary Lineker after watching the incredibly moving clip.
"Russia is deliberately and systematically bringing the city to a humanitarian catastrophe," he said. "What will happen in 2-3 days is very difficult to imagine".
"SIMPLY NOT GOOD ENOUGH. Stop “computer says no” mindset and get on and help."