No matter what industry you’re in or how fantastic your services are, it’s practically inevitable for every business to run into a customer complaint. Whether it’s the result of an error on your side of the process or a particularly picky customer, there are certain dos and don’ts that every business owner and customer service representative should know. The question is, however, are you prepared to handle a customer complaint? What do you brush off and what do you take...
Do you think you have what it takes to run your own business? Now you can find out. New research has unearthed what it takes to be a natural business owner, with traits such as passion, confidence and being able to rise to the challenge as just some of the attributes needed. Being a natural leader and having a strong character were also cited as must-have characteristics, with determination ranking high for people looking to turn an idea into a...
As they say in capitalist economic theory there's only one thing worse than beating up a customer and killing a beloved bunny rabbit - and that's upping your staff's wages. Last week following the announcement by American Airlines that they are offering its pilots and flight attendants an increase in pay their share price dropped significantly more than their Chicago-based counterpart, hitting turbulence after confirming it would give its pilots an eight per cent raise and its flight attendants a five...
Post-Brexit "dumping" is threatening thousands of UK jobs, with British firms been left defenceless because of a dearth of protection for British industries. Seven manufacturing trade associations have been joined by GMB, Unite and Community trade unions in demanding that politicians include strong new ‘trade remedies’ within their manifestos. Up until now defending UK manufacturing against floods of unfair imports has been the responsibility of the European Commission under rules set out in EU regulations. If the new government doesn’t act...
There is a huge difference between the job you do to pay your bills and the one that makes you feel complete and content. The moment you start feeling unhappy about your job and work, understand that it is the right time to switch over to a new one. It is crucial that you should enjoy the work you do because if you enjoy your work, it will no more be a burden for you. You will be excited to...
If you’re thinking of expanding your business internationally, then you’re probably envisioning new opportunities for business growth, market share, and corporate profits. While this is an exciting proposition, it’s not easy to go from a national business to an international one. Expect to take on significant risks and meet with unusual challenges. Your global business will need a large and diverse talent pool to keep things running smoothly. Besides an able management team in your home country to coordinate things,...
Brexit may be a topic that everybody has a strong opinion about right now, but with both major parties announcing that Brexit and an exit from the single market will take place if they win the newly announced June general election, it looks like the UK will definitely be leaving the EU and negotiating new trade agreements with other countries. Brexit is a difficult thing to predict the economic outcomes of, until we know exactly what the terms under which...
Some people travel to London for leisure. Others, however, travel to London for more serious reasons like taking care of their business. Despite the infamous Brexit and the Syrian refugee crisis last year, the United Kingdom’s economy has proven to be resilient and has even enjoyed a 1.8% growth according to the Office for National Statistics. Thus, it is still a hot spot for American entrepreneurs and corporate representatives seeking for business opportunities. Business travel could last a couple of...
The perfect London pub was described in a 1946 piece by George Orwell for the Evening Standard. Orwell named one pub, The Moon Under the Water, as the quintessential boozer. There was one catch, it didn’t exist. Since pubs in the capital continue to close at an alarming rate, it is unlikely that any pub come close to Orwell’s ideal today. This is especially the case in The City, where Lloyds, one of the most historic financial institutions in the...
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