• Privacy policy
  • T&C’s
  • About Us
    • FAQ
    • Meet the Team
  • Contact us
TLE ONLINE SHOP!
  • TLE
  • News
  • Politics
  • Business
  • Sport
  • Opinion
  • Elevenses
  • Entertainment
    • All Entertainment
    • Film
    • Lifestyle
      • Horoscopes
    • Lottery Results
      • Lotto
      • Thunderball
      • Set For Life
      • EuroMillions
  • Food
    • All Food
    • Recipes
  • Property
  • Travel
  • Tech/Auto
No Result
View All Result
The London Economic
SUPPORT THE LONDON ECONOMIC
NEWSLETTER
  • TLE
  • News
  • Politics
  • Business
  • Sport
  • Opinion
  • Elevenses
  • Entertainment
    • All Entertainment
    • Film
    • Lifestyle
      • Horoscopes
    • Lottery Results
      • Lotto
      • Thunderball
      • Set For Life
      • EuroMillions
  • Food
    • All Food
    • Recipes
  • Property
  • Travel
  • Tech/Auto
No Result
View All Result
The London Economic
No Result
View All Result
Home Travel

Train punctuality on Britain’s railways fell to a 13-year low in 2018

Delayed train passengers urged to ‘claim every time’ for compensation

Joe Mellor by Joe Mellor
2019-07-22 14:32
in Travel
FacebookTwitterLinkedinEmailWhatsapp

Rail passengers are being urged to “make their voice heard” by applying for delay compensation every time they are entitled to it.

An increase in the amount of claims would “send a message” to train operators that reliability must improve, according to watchdog Transport Focus.

A report published by the independent body said that as much as £100 million went unclaimed in 2017/18, as just 35% of passengers submitted claims.

This is despite punctuality on Britain’s rail network falling to a 13-year low in 2018, with one in seven trains delayed by at least five minutes.

Some people do not claim compensation because they are not aware they are entitled to it, while others believe it is not worth the effort.

Transport Focus chief executive Anthony Smith said too many passengers are missing out, as he launched the Make Delay Pay campaign.

He went on: “When things go wrong, train operators must ensure every eligible passenger knows about delay repay and how to claim.

RelatedPosts

EU to drop requirement to wear masks in airports and on planes

What has happened to the once-great British Airways?

Con the buses? PM didn’t introduce pass he used to excuse Elsie’s plight

Brexit: Eye-watering sum in cancelled holidays due to passport delays is revealed

“They must also do more to make it easy to claim and automate this process wherever possible.

“To make their voice heard, passengers must claim every time.”

The amount of compensation which passengers can receive is based on the type and cost of the ticket held, and the length of the delay.

Most firms offer the delay repay scheme, with some paying out once a journey is delayed by at least 15 minutes.

Transport Focus noted that claim rates are lowest for shorter delays.

Just 18% of passengers claim compensation for delays of 15 minutes or more, rising to 39% for disruption lasting at least half an hour.

The watchdog is calling on train companies to make the process quicker and easier for passengers.

This includes providing choices about how claims can be made and payments sent, and doing more to promote how and when passengers can claim, such as by making announcements on trains.

It also urged firms to establish more automated compensation schemes.

Robert Nisbet, director of nations and regions at industry body the Rail Delivery Group, said: “We want passengers to get the compensation they’re entitled to and train companies have helped to increase compensation payments by 80% over the last two years.

“Working together, we’re sending personal alerts through Facebook, making more station announcements, and more train operators are offering ‘one click’ or automatic compensation.”

Worst airline for UK flight delays revealed – click here

Subscribe to our Newsletter

View our  Privacy Policy and Terms & Conditions

Trending on TLE

  • All
  • trending
Abdollah

‘Rescue us’: Afghan teacher begs UK to help him escape Taliban

CHOMSKY: “If Corbyn had been elected, Britain would be pursuing a much more sane course”

What If We Got Rid Of Prisons?

More from TLE

Starmer pledges to ‘change the things that need changing’

How To Make: Sheet Pan Steak Strips and Roasted Vegetables

Oscars: Chloe Zhao first woman of colour to win Best Director

The Left has Plenty of New Ideas on the Economy

Beer of the Week: Lost and Grounded Running With Sceptres

Is Your First Profile Picture the Next Viral Campaign?

Boris Johnson accused of keeping Russian interference report hidden ahead of election

EuroMillions Results for Tuesday 12 October 2021 Tonight’s winning numbers

Thunderball Results for Saturday 14 August 2021 Tonight’s winning numbers

Alastair Campbell tears into Boris Johnson on Question Time

About Us

TheLondonEconomic.com – Open, accessible and accountable news, sport, culture and lifestyle.

Read more

© 2019 thelondoneconomic.com - TLE, International House, 24 Holborn Viaduct, London EC1A 2BN. All Rights Reserved.




No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Entertainment
  • Lifestyle
  • Food
  • Travel
  • More…
    • Elevenses
    • Opinion
    • Property
    • Tech & Auto
  • About Us
    • Meet the Team
    • Privacy policy
  • Contact us

© 2019 thelondoneconomic.com - TLE, International House, 24 Holborn Viaduct, London EC1A 2BN. All Rights Reserved.