In the past year, the uprise of the coronavirus that drove the globe into a pandemic affirmed the implementation of remote learning for universities/ higher education systems. Even before the pandemic, online enrolment and learning were on the rise already. In 2016, the growth rate of online enrolment increased with an excessively fast rate of over 32% each year, and in 2019, the number of college students offering at least one course online had grown to 34.8% of the total learner’s population globally. In early 2020, COVID-19 had resulted in schools and universities being shut across the world, putting around 1.2 billion learners out of the traditional classroom setting. This leads to a distinctive rise of distance learning, whereby teaching is undertaken remotely and on digital platforms. E-learning rapidly took its place in the school sector which had some negative effects such as admission problems, reduced enrolment of students, lack of accountability of students records, and inaccurate streamlining of activities for both staff and students.
Even as the pandemic has slowly run its last lap, many schools and higher ed have continued with distance learning in one way or the other. Remote learning can sometimes be rough when it comes to communication with students, accessibility, and accountability. In order to eliminate the loopholes that come with remote learning, Piperdrive presents a CRM (Customer Relationship Management) solution that solves all issues pertaining to remote learning.
Piperdrives’s CRM Solution
Piperdrives’s CRM solution is a perfect panacea for problems that universities or higher education might come across while undergoing remote learning. Customer relationship management (CRM) in higher education helps in streamlining the enrolment, retention, recruitment, and admission of students by providing a comprehensive view of every contact.
Piperdrives’s CRM solution makes it easy for customized course communication. This is an integration on Piperdrives’s CRM software that enables the university to keep in touch with students, both prospective and existing, throughout their journey as students by creating a combination of information intended for the specific student. It also allows for seamless long-distance communication whereby students can be spoken to wherever they are in the world with adequate social media integrations. There is access to a very flexible ecosystem online for students and staff making learning accessible from anywhere.
Piperdrives’s CRM software allows you to build a pipeline to fit your application process and seamlessly facilitate the enrolment of students. It also allows for the recording of information such as selection of courses, grades, financial support, and accommodation contracts for every student. The university gets to have an overview of every student, alumni, donor, and their communication history. Automated notifications keep students up to date on acceptance offers, class time, and other important information. With the CRM, admins can track email activity, including opens and clicks, to see the engagements the school gets from applicants and existing students.
The proper integration of a customer relationship management system is what every remote learning based higher education needs and Piperdrives is available to deliver.
