1,000 fake 999 calls by G4S to raise performance figures

By Joe Mellor, Deputy Editor Another day another scandal at G4S, this time it has been claimed that staff made fake calls to a 999 emergency contact centre to ensure they met targets of answering 92 per cent of calls within ten seconds. This dire situation took place between November and December 2015 reports the … Continue reading 1,000 fake 999 calls by G4S to raise performance figures