How do you make sure your customers are getting the right products on time in perfect condition? When small businesses want to improve their supply chain management, they’re focused on increasing distribution, lead time, and product availability. But what do your customers want?
Does your supply chain management satisfy your customers? If your ultimate goal is to get the right products to your customers on time, then your logistics and supply chain should get a second look. Here are some ways you can improve your supply chain for your small business.
Choose the Right Transportation Partners
What kind of transportation does your business use? Does it rely on delivery trucks, special trailers, or other types of trucks? Choose partners with strengths that align with your customer’s needs and your business requirements. If you don’t, your customers won’t get what they’re expecting from your business.
You don’t want your customers to receive a product that doesn’t meet their standards. There’s no need for their shipment to arrive late or damaged due to poorly planned transportation. This makes the entire process more difficult than it needs to be. This can lead to customer dissatisfaction, which can lead to decreased business.
Stress the Importance of Logistics
Logistics is the implementation of complex operations that involve multiple facilities, people, and supplies. This part is often planned after the order is placed, but it should be planned in the beginning stages if you want happy customers. Not only does it guarantee that you’ll make a commitment, but it’ll also ensure shipment as well as cost savings.
The cost of logistics should be included in the cost and transit estimates when you’re estimating shipping costs inside and outside the UK. Consider what it takes to ship to nearby countries, so you can reduce the combination of shipping costs and transit times. Some facilities may have favorable trading agreements with certain countries when it comes to the customs process and international shipping rates. This can help reduce significant delays in delivering products directly to your customers.
Conduct End-to-End Supply Chain Analysis
Reviewing the end-to-end process to make sure your business isn’t optimizing at the expense of another business. You may work with a business who’s focused on reducing shipping costs while maintaining high inventories at various distribution centers. In an end-to-end supply chain analysis, you can determine if your business would benefit from having lower quantities in stock.
This could result in higher shipping costs. Reduced inventory can be a result of a product that has a long shelf life but a low volume. Your business will receive less returned products, which means increased customer satisfaction.
Define Your Logistical Processes
You need to establish processes for each of your logistical operations. Logistics is a process that includes controlling, implementing, and planning procedures for the effective and efficient transportation of products and goods. You need to ask yourself if these processes have been understood throughout your business. Has each of your team members been trained on the logistical processes?
They should be up-to-date on these processes as your small business grows. Your customer’s needs and requirements will continue to grow, causing your team members to adjust accordingly. Establishing these processes is imperative for meeting customer requirements.
Link Front-End and Back-End Deliveries
Logistics is the process of delivering goods from your business to customers. Your business should consider the delivery of the packaging materials to improve delivery time and to reduce shipping costs. Is your front-end and back-end deliveries integrated into the delivery of your products and services?
When it comes to your customers, you should identify which materials to use when delivering these goods to your customers. The ultimate goal is to make your customer happy and get repeat service. Consider using white label GPS tracking server, so you can keep track of all of your shipments no matter where you are.
Increase Asset Utilization
The higher the asset utilization, the better the result. Some small businesses need help in this area. Determine where your assets are being utilized, when they’re being utilized, and whether if it follows your supply chain delivery requirements. Find out what’s causing these problems and brainstorm ideas to improve it. This can turn unsatisfied customers into satisfied customers.
Measure Supply Chain Performance
Find out what’s important to your business. Go through each step in the process to find out which metrics are important to satisfying your supply chain delivery objectives. Key Performance Indicators (KPIs) can measure the performance of your supply chain and compare it to your target goals. These results can be used to improve performance.
This may seem like a lot of information, but it’s an important part of keeping your customers happy. Customers who are happy will continue to buy from your business. With a little time and planning, you can come up with a supply chain that delivers results.