Southern Rail want to let you know they’re sorry

Southern Rail has said sorry more than any other train company this year, according to a website that tracks apologies to customers – by apologising 111 times every DAY.

The beleaguered train company has said sorry to customers almost 38,000 times this year so far.

Southern has apologised 37,830 times in 2016 according to sorryfortheinconvenience.co.uk – who log how often train companies say sorry to customers on Twitter.

Thameslink, who also run services between Bedford and Brighton, has made 17,602 social media apologies.

Transport for London is the least contrite operator on the list with just 2,834 ‘sorrys’.

The website also holds data for South Eastern, Northern, Great Northern, Stagecoach, Virgin, TfL and Metrolink services.

Southern’s place at the top the table is not surprising in a year when it has faced repeated calls from the public and politicians to be stripped of its franchise due to the poor quality of its service.

The operator has been engaged in a long struggle with the RMT union over its plans to bring in driver-only operation of train doors on all services – while there have also been issues with network upgrades and staff shortages.

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